Return Policy


Caroline Winter is dedicated to ensuring our customer’s safety & happiness always. With your safety in mind, it is important to note, we are unable to take returned items due the nature of our products.

If you are unsatisfied with your product, our Caroline Winters Support team is here to help you!

All sales are final. Your product working properly is important to us, and for this we want to ensure that we are here to help you out as much as possible. Your 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery. If you receive a damaged item within your order please immediately send us a picture of your items that arrived damaged at

If an item may be considered damaged or defective, please email with your order number, and a photo of the product. This is vital for Caroline Winters to locate your information and assist you as swiftly as possible.

Damaged or defective items need to be addressed within 30 days from the day of delivery.

Once the product is reviewed & confirmed damaged or defective by Caroline Winters, you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.

Please note: Original shipping costs are non refundable.

Full help center can be found here.

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Should you have any other questions, feel free to e-mail us at We're here to connect!