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Where we ship
We currently ship within the United States only, from our U.S.-based warehouse.

Shipping restrictions
Some products may be unavailable for shipment to certain states due to applicable laws or regulations. Any such restriction will be shown at checkout.

Processing and delivery
Orders are processed within 1–3 business days. Standard delivery typically takes 2–5 business days after dispatch. Times are estimates and may vary due to carrier delays, weather, or peak periods.

Carriers and fees
We ship via trusted carriers (e.g., UPS, FedEx, USPS). Shipping costs are calculated at checkout. Free-shipping promotions, if offered, will show eligibility at checkout.

Tracking
You will receive a tracking link by email once your order ships; updates can take up to 24 hours to appear.

Address accuracy
Please provide a complete, accurate address. Incorrect addresses may cause delays or additional reshipping fees.

Lost, damaged, or stolen packages
If your order is lost or damaged in transit, contact us within 30 days of the expected delivery date and we will reship or refund it. Once a package is confirmed delivered to your address, we are not responsible for theft from your property, but we are happy to help you investigate.

Contact
Support@carolinewinters.com.