Caroline Winters offers a limited, 30-day, money-back guarantee on any product(s) received as damaged or defective by the customer. Affected customers have the choice of receiving a replacement product sent out at no additional charge or having their purchase amount for the damaged or defective product(s) refunded. To begin a money-back guarantee claim, please contact our customer service team within 30 days of purchase.
FREQUENTLY ASKED QUESTIONS
Please review our Returns and Exchanges policies in our help center. If your product meets the criteria, email@example.com proceed.
All orders, regardless of shipping speed, are shipping out within 2 business days. Caroline Winters warehouse is closed on Saturday and Sunday. Domestic orders typically take up to 8 business days from when they were shipped to be delivered (depending on where you are located). FedEx Ground, as outlined by FedEx, delivers within 1–5 business days within the contiguous U.S., 3–7 business days to and from Alaska and Hawaii. FedEx 2 Day Delivery, as outlined by FedEx, delivers by 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences). FedEx Overnight, as outlined by FedEx, delivers the next business day. International orders are typically delivered within 6-8 weeks pending customs and weather conditions (depending on where you are located). Due to covid-19, all couriers are experiencing delays affecting all delivery times for customers worldwide. We are monitoring this closely to ensure that customers are receiving their products are quickly as possible during this pandemic.
Each Caroline Winters mood is different and represents different mood perceptions. Our “Classy” magnetic lashes give you the most natural lash look with a touch of glam. This Caroline Winters style was created with criss-crossed layered lashes for a naturally gorgeous look that’s wearable for everyday. The Caroline Winters original “Sassy Lash” brings the mood with a slightly dense and bold feathered lash, perfect for a cat eye or to add some extra sass to any look. Our original Caroline Winters “Flashy lash” transforms your eyes in seconds with ultra-wispy, layered and feathered out lashes. Lightweight and comfortable to wear. Perfect for a night out or just because you can.
Our Caroline Winters magnetic lash styles can be worn up to 30 times while our Magnetic Liner lasts up to 90 uses.
The Caroline Winters magnetic eyeliner contains iron powder, which rates as nontoxic according to the EWG. There are absolutely no heavy metals or parabens in our formula. Iron typically doesn’t cause problems even for people with sensitive skin. If you have eye problems/surgery, please consult your doctor. There are no known side effects with our magnetic eyeliner.
100% — We fulfilled our first order on September 25th, 2018, making Caroline Winters Magnetic Eyeliner the first ever on the market. #ForTheRecord
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