Frequently Asked Questions


Unfortunatly, no. All discounted prices, or all codes given can be used once and not mixed. You simply need to choose what code fitts you the best and go ahead and use that one. Only one code can be used at every purchase.

Unfortunatly no, if a product is already discounted it will not be possible to add a discount code as well, however if you purchase more than one thing, and the other products is not disounted - you can go ahead and add the code, the discount code will, however only work for the not already discounted products.

Due to COVID there are some areas that might be affected with shipping delays however, we will ship out to all contries.

We are based in US and Dubai but all shipping happens in the U.S

If you LOOOVE our concept and makeup and wish to market our company, you can write to contactme@carolinewinters.com for more information about our influencer campaigns.

We are always super happy to recive feedback and quastions from our Caroline Winters family, if you wish to text us you can either call the phone number found on the website or email us at contact@carolinewinters.com

In case you haven't got your tracking number please sent us a e-mail with all your information and we will find it in the system and sent it back to you!

To contact our costumer service please e-mail us or call the number found on the website! We have the sweetest and most amazing costumer service and we are sure you will love them as well!


We will replace any defective items and make sure you are 100% happy with your purchase. Products can only be returned if they are still in good condition and packaging. Used-looking products, or products damaged by the customer will not be eligible for refund.

To initiate a return please email support@carolinewinters.com

 *Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment within 7 business days. 

Duties/Fees are not included.

All our orders is processed within the first 24 hours or less, but to cancel you need to call or e-mail us, if the order is not processed we will go ahead and cancel it.

Yes we ship WORLDWIDE! Please check the rates as they are calculated at checkout based on country!

All our orders is recived and delivered by our fantastic warehouse within the first 48 Hours, we try to get all packages to you before 7 days of purchase, but bare with us, sometimes delays happens and it can be out of our hands.


Simply pull lashes off from outer corner and inwards, cleanse then with your nails or fingers and a cotton swap or makeup wipe, find full info under 'HOW TO APPLY' site

Our lash glue liner is 100% safe and made specially to the eyearea. You can find the ingridients under the product catagory.

No, all lashes and liners are sold seperatly if you havent orderd a bundle.

We are proud to use only the best possible ingridents when we make our super luxurios lashes! They last 25+ times!

Yes you can, and you should, but before you add the lashes! DO not coat your lashes with mascara as this will shorten their life.

We made a special lash guide for everyone who is in doubt about the lash to choose, go to our website under 'info' --> 'Lash guide' or take our special lash quizz to know the PERFECT lashes for you!

YES, all our products is 100% safe to wear in the way they are designed to be used. We would never sell any dangorous goods. We are so proud to only and always deliver high quality materials and products so you can feel absolutly safe with all our products.

We offer many different styles of lashes so there is something for everyone! If you wish you can take our lash quizz to make sure you are paird with the perfect lashes for you!

Apply an even coat of eyeliner, the same thickness as the magnets and make sure it's 80% dried before magnetizing lashes for optimal hold! If reusing lashes, you may have remnants of mascara or eyeliner stuck onto the tiny magnets. If you notice this, you can scratch it off with your nail or use makeup remover on a q-tip or a makeup wipe and gently wipe it off.

We sell both mink and bionic mink, so real and fake mink lashes - and our lashe liner is made out of a special glue formular that makes it super easy to apply the lashes!